Customer support without personal accounts
Customers message a branded Telegram bot while operators find conversations and reply from one private dashboard without personal accounts.
From a BotFather token to the first reply
Connect the bot once, configure its start screen, and handle incoming requests from the dashboard.
- 01
Create the bot
Send /newbot to @BotFather, choose a name and username, then copy the token.
- 02
Add the token
Open Support, click Add Bot, paste the token and confirm the recognized bot.
- 03
Configure the start screen
Upload an image, change the welcome text and add buttons with links.
- 04
Reply from the dashboard
Open Dialogs, find the user and continue the conversation directly in the dashboard.
Inside the support workflow
Find the right chat by the user's name, username or Telegram ID.
Attach images and video directly to your reply to the user.
Reply with more than text when the request needs another format.
Use images, text, links, premium emoji and button styles.